SIA Response Steward

Department

Football Events / Events

Location

Varies Football Grounds

Pay rate

£15.92 per hour (including holiday pay)

Hours

16+ Hours

Contract

Part time

Closing date

On-going

About the role

As an SIA Football Response Steward at Upload Ltd, you will play a vital role in maintaining a safe, secure and welcoming environment at professional football stadiums and sporting events.

You will be responsible for supporting stadium safety operations, responding to security incidents, assisting with crowd management and ensuring the safety and wellbeing of spectators, players, officials, staff and visitors.

Working as part of our professional football security and response team, you will support stadium safety officers, supervisors and event management teams to ensure matches are delivered safely, efficiently and in accordance with stadium safety procedures.

Our SIA Football Response Stewards may be deployed across a variety of football grounds, including professional league stadiums, cup fixtures, high-profile matches and other sporting events.

You will represent Upload Ltd and uphold our high standards of professionalism, teamwork, safety, security and customer care.

Key Responsibilities

• Crowd Safety & Management: Monitor spectator movements, assist with crowd control and help prevent overcrowding within stadium concourses, seating areas, entrances and exits.
• Incident Response: Respond promptly and professionally to security incidents, disturbances, antisocial behaviour and emergencies in accordance with operational instructions.
• Conflict Management: Identify potential conflicts, use effective communication and de-escalation techniques and assist in resolving challenging situations safely.
• Security Response: Support designated response teams when attending incidents involving disorder, unauthorised access or threats to spectator safety.
• Access Control: Monitor restricted areas, check accreditation and prevent unauthorised access where required.
• Spectator Safety: Identify and report hazards, suspicious behaviour, safeguarding concerns and potential risks to spectators or staff.
• Emergency Procedures: Support stadium evacuation procedures, emergency responses and crowd movement arrangements under the direction of the stadium safety management team.
• Safeguarding & Welfare: Identify vulnerable individuals, assist spectators requiring support and report safeguarding concerns appropriately.
• Search Procedures: Carry out lawful and authorised searches where required, in accordance with stadium policies, training and applicable legislation.
• Team Communication: Maintain effective communication with supervisors, stadium control rooms, safety officers, response teams and emergency services where appropriate.
• Incident Reporting: Complete accurate incident reports, witness statements and operational records when required.
• Professional Conduct: Maintain a smart appearance, demonstrate excellent customer service and uphold Upload Ltd's professional standards.

Requirements

Applicants should demonstrate:

• A valid SIA Door Supervisor licence, appropriate to the security duties undertaken.
• Excellent communication and interpersonal skills.
• Strong conflict management and de-escalation abilities.
• A professional, confident and approachable attitude.
• The ability to remain calm and make appropriate decisions under pressure.
• Good situational awareness and the ability to identify potential security risks.
• Reliability, punctuality and strong teamwork skills.
• A willingness to work weekends, evenings, bank holidays and varying football fixture schedules.
• The ability to follow stadium safety procedures, operational instructions and emergency protocols.
• Previous experience in football stewarding, event security, door supervision or crowd safety is desirable but not essential.

Desirable Qualifications

• Level 2 Certificate in Spectator Safety.
• Level 3 Certificate in Spectator Safety Supervision.
• Emergency First Aid at Work qualification.
• Previous experience working within football stadium response teams.
• Relevant training in safeguarding, conflict management and emergency procedures.

Where a role includes regulated spectator safety stewarding duties, applicants must meet the relevant qualification, training and supervision requirements. An SIA licence alone does not replace spectator safety competency requirements.

Working with Upload Ltd

As an SIA Football Response Steward, you will have the opportunity to work at a variety of football stadiums and sporting events, gaining valuable experience within the football safety and security industry.

You will work alongside experienced security professionals, stadium safety teams and event management personnel to help deliver safe and enjoyable matchday experiences.

Upload Ltd is committed to supporting its staff through appropriate training, operational guidance, professional supervision and opportunities for career development.

We are looking for reliable, professional, confident and safety-focused individuals who can respond effectively to challenging situations while maintaining excellent standards of customer service.

What We Expect from Our Football Response Stewards

At Upload Ltd, our Football Response Stewards are expected to demonstrate the highest standards of conduct, including:

• Treating all spectators, players, officials and colleagues with dignity, fairness and respect.
• Prioritising spectator safety, safeguarding and public welfare at all times.
• Using communication and de-escalation as the first response to conflict.
• Using physical intervention only where lawful, necessary and proportionate, and in accordance with training and stadium procedures.
• Following instructions issued by stadium safety officers, supervisors and authorised event management personnel.
• Operating strictly within their training, lawful authority and designated responsibilities.
• Maintaining confidentiality, professionalism and effective teamwork.
• Reporting incidents, hazards, safeguarding concerns and emergencies promptly.

Health, Safety & Stadium Compliance

All Football Response Stewards must comply with relevant stadium safety arrangements, including:

• The stadium's safety certificate and associated operational requirements.
• The Guide to Safety at Sports Grounds (Green Guide).
• Applicable Sports Grounds Safety Authority guidance.
• Relevant SIA licensing requirements.
• Upload Ltd's health and safety policies, operational procedures and codes of conduct.

Our Commitment: At Upload Ltd, spectator safety, professionalism, teamwork and operational excellence are at the heart of our football event security services.