Door Supervisor (Nighttime Marshal)

Department

Nighttime Economy / Safety

Location

Barnsley

Pay rate

£15.47 per hour (including holiday pay)

Hours

16+ Hours - Permanent Venue

Contract

Part time

Closing date

On-going

About the role

As a Door Supervisor (Nighttime Marshal) at Upload Ltd, you will play an essential role in supporting public safety, reducing antisocial behaviour and maintaining a safe, welcoming environment within busy nighttime economy areas.

You will be responsible for providing a visible and reassuring presence in town and city centres, supporting vulnerable individuals, monitoring public safety concerns and working alongside local authorities, licensed premises, emergency services and other partner agencies.

Our Nighttime Marshals operate within busy nighttime environments, including town centres, nightlife districts, taxi ranks, transport hubs and designated public safety areas.

Working as part of our professional nighttime safety team, you will represent Upload Ltd and demonstrate our commitment to safeguarding, professionalism, community safety and excellent public service.

Key Responsibilities

• Public Safety: Maintain a visible, approachable and professional presence within designated nighttime economy areas to help promote public safety and reassurance.
• Welfare & Safeguarding: Identify and assist vulnerable individuals, including those who are intoxicated, distressed, lost or at risk of harm.
• Antisocial Behaviour: Monitor and report antisocial behaviour, potential disorder and public safety concerns, using appropriate de-escalation techniques where safe.
• Conflict Management: Assist in preventing situations from escalating through effective communication, reassurance and professional intervention within the limits of your authority.
• Nighttime Economy Support: Work alongside pubs, bars, nightclubs and other licensed premises to support a safer nighttime environment.
• Taxi Rank & Transport Safety: Support safe queuing, provide information and help members of the public access appropriate transport services.
• Emergency Response: Identify emergencies, contact the appropriate emergency services and provide assistance within your training and operational responsibilities.
• Partnership Working: Communicate effectively with local authorities, police, CCTV control rooms, venue security teams and emergency services.
• Customer Service: Provide directions, assistance and general information to members of the public.
• Incident Reporting: Maintain accurate records of incidents, safeguarding concerns, welfare interventions and operational activities.
• Team Communication: Maintain regular contact with supervisors, colleagues and the designated control room.
• Professional Conduct: Uphold Upload Ltd's standards of professionalism, confidentiality, safeguarding and public safety.

Requirements

Applicants should demonstrate:

• A valid SIA Door Supervisor licence.
• Excellent communication and interpersonal skills.
• Strong conflict management and de-escalation abilities.
• A professional, approachable and compassionate attitude.
• Good awareness of safeguarding and vulnerability within nighttime environments.
• The ability to remain calm and make appropriate decisions under pressure.
• Reliability, punctuality and the ability to work independently or as part of a team.
• A willingness to work evenings, nights, weekends and bank holidays.
• The ability to follow operational instructions, safeguarding procedures and emergency protocols.
• Previous experience in door supervision, nighttime safety, public safety or community support is desirable but not essential.

Working with Upload Ltd

As a Nighttime Marshal, you will have the opportunity to make a positive difference within local communities by helping people feel safer and more supported during nighttime hours.

You will work alongside experienced security professionals, local authorities, licensed premises and community safety partners to help reduce risks and improve the overall nighttime experience.

Upload Ltd is committed to supporting its staff through appropriate training, safeguarding guidance, operational supervision and opportunities for professional development.

We are looking for reliable, compassionate and confident individuals who can combine professional security awareness with excellent customer care and a strong commitment to public safety.

What We Expect from Our Nighttime Marshals

At Upload Ltd, our Nighttime Marshals are expected to demonstrate the highest standards of conduct, including:

• Treating every member of the public with dignity, fairness and respect.
• Prioritising safeguarding, welfare and the protection of vulnerable individuals.
• Using communication, reassurance and de-escalation as the first response to conflict.
• Operating strictly within their lawful authority, training and assigned duties.
• Never presenting themselves as police officers or exercising police powers.
• Maintaining professional boundaries and confidentiality.
• Reporting safeguarding concerns, incidents and emergencies promptly.
• Working collaboratively with partner agencies and the wider nighttime economy community.

Our Commitment: At Upload Ltd, safeguarding, public safety, professionalism and community wellbeing are at the heart of our Nighttime Marshal operations.